The Process

Our process for stationery, from enquiry to delivery

 
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Step 1

Contact us with design or style ideas and the colours or theme of your event.

Step 2

We will put together initial design options in PDF format for you to review by email.

Step 3

If there is a design you like from the initial designs we will put together a physical sample for you to receive by post to review (first 2 physical samples are free). If you don't see a design you like we will put together additional design options in PDF for you to review before sending a physical sample.

Step 4

When you have received your sample and have approved it you will need to sign the sample and return it with the final order form.

Step 5

Once we've received the final order a 50% deposit (non-refundable) is required before we commence printing.

Step 6

An email will be sent to confirm payment, the production will then begin.

Step 7

Once the production is complete an email will be sent to request the final 50% payment.

Step 8

Once the final payment has been received the order will be posted to you.

 

 

Terms & Conditions

Sample

You will always receive samples of your invitation in your chosen design and the first 2 samples are free of charge. Further invitation samples required after this will be subject to a charge to cover the cost of the sample. The same applies to samples of any other matching items you require.

All samples are handmade to order so please allow up to one week for delivery.

Everything is handmade so if you don't quite see what you are looking for on our website then please get in touch and we will be more than happy to put designs together for you.

Because everything is handmade if you see an existing design that you like on our website but would like it to match your colours or theme then please do not hesitate to let us know and we will put together the design in your colours or theme for you to review.

 

Ordering and Payment

Invites can be ordered as early as you like and recommended no later than 3 months before the wedding to allow enough time to get your RSVP replies back.

Orders come with white matt envelopes as standard. Envelopes can come in other colours in matt, metallic or patterned and will be charged at an additional cost.

Everything is made by hand so minor variations may occur. Cut sizes may vary by up to 1.5mm (1/16 inch) and there may be minor colour and/or pattern variations due to card stock or print batches.

You can make payments either by writing a cheque, bank transfer or PayPal. All the details for these options will be sent to you along with an invoice after we have received confirmation of your order.

Where possible it is recommended to order all items together. When placing orders please make sure that you check all the numbers carefully, as although we will always try our hardest, it may not always be possible to supply extras at the last minute.

We recommended to order a few spares just in case there are late changes to your guest list or mistakes are made when you are writing them out.

 

Timing

Orders take approximately 3 weeks to turnaround but can sometimes be quicker. In particularly busy periods if the turnaround is likely to be longer you will be notified at the time of ordering.

Larger orders can take longer than the estimated 3 weeks so please get in contact and we will be able to give you an estimated delivery timescale.

 

Final Sample & Approval

Once we have received your order we will send you a final sample (physical or PDF) for approval. You will need to check the sample throughly and ensure all details are correct e.g names, addresses, dates/times etc. Production will not commence until you have approved your final sample.

Please double/triple check all samples before confirming orders as any changes made after printing is complete will incur a cost. If you do spot a mistake after confirming please notify us as soon as possible as the sooner you let us know the less it will cost to correct it.

Names of guests and places will need to be double checked by you before sending to us to ensure all spellings are correct. We will make a query if we are unsure about a spelling but it is ultimately your responsibility to make sure they are correct.

 

Offers

Invite orders of over 50 will be given a discount which will help to save you money - details on pricing page.

Any promotional codes or discounts given can only be used once and is one per couple. Only one code can be used per item. Deposits for offers are non-refundable.

 

Delivery

We will deliver your order to any address within the UK mainland using Royal Mail (Signed for) or via Parcel Force. Please note that this will require a signature so please let us know a delivery name and address where someone will be available to sign for the parcel. Each UK delivery is approximately £12 and the delivery cost will be added to the invoice. Orders outside of the UK mainland will be charged appropriate delivery costs.

If you are unhappy with your order after it has been delivered to you, you must notify us with a reason within 5 days of receiving your order. We will then come up with the best possible solution to solve your problem.

 

Cancellation

Please be aware that once your order has been received we will be unable to return any payments made due to all items being handmade to order.

Our suppliers may (very rarely) discontinue items or be unable to supply them within an acceptable time. On these occasions we will inform you of the situation as soon as we are aware and will work with you to design a suitable alternative. The alternative design will then follow the normal approval process. If we are unable to design a suitable alternative, any payments made will be refunded in full.

 

Terms and Conditions Last Updated 24th May 2015